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Frequently Asked Questions

  • What is Sportistars?

    Sportistars is online marketplace putting fans and athletes together for extraordinary sport led experiences that benefit the community.

  • What if i want an experience that i can’t find on the site?

    Just let us know what you are looking for and for what sport and if there are any particular athletes you would like to interact with and we will strive to make it happen. Our team have extensive networks in sports and entertainment.

  • How do I buy an experience?

    Purchasing is easy. Simply select your experience, the quantity and add it to your cart. Once in your cart, follow the payment instructions to check out

  • Can I receive a refund?

    If you change your mind or don’t want the experience just let us know as soon as possible within 5 days of ordering.

  • Can i gift someone an experience?

    Absolutely. Just put in all the details on the form when purchasing to make it extra special.

  • How do i contact Sportistars?

    We always like to hear from our customers. You can reach us at info@sportistars.com

  • How much goes to Charity?

    *10%* of every video is donated to our charity partners to help people in need across the UK. Our current charity partners are Sport in Mind.

    Many of our athletes regularly donate their fees to charity so donations are usually much higher. See individual athletes pages for details on what causes they support.

  • How will the video/experience be delivered?

    Once we have received the video it will be sent on via SMS or email. Each experience is personalised so will depend on when and where it is scheduled to take place as agreed at time of booking.

*Some Premium Experiences may involve a lower donation